Privacy Notice
Here at Underscre ("Company", "We", "Us") and this website ("Site"), we respect your privacy and are committed to processing personal data in a secure manner in line with legal obligations.
This Notice explains how Underscre uses personal data collected when you visit our Site or engage our services.
1. What Data We Collect
Underscre is the Data Controller of personal data you provide to us.
1.1 When you visit our Site
- Technical Data: IP address, browser type/version, timezone, operating system, and device-level diagnostics.
- Usage Data: Page views, time on page, click paths, and referral sources.
1.2 When you contact us or engage our services
- Contact Details: Name, email address, and optional phone number.
- Project Data: Information, files, requirements, and materials shared for project delivery.
- Payment Data: We do not store full card details. Transactions are processed by secure third-party payment providers.
1.3 When you communicate with us
Email correspondence, message history, and communication logs.
2. Why We Need It (Legal Bases)
We process personal data only when a valid legal basis applies.
| Purpose | Legal Basis |
|---|---|
| Provide software and business technology services | Contract (performance of agreement) |
| Communicate about your project | Contract / Legitimate Interests |
| Process payments | Contract |
| Improve Site and service quality | Legitimate Interests |
| Respond to inquiries and support requests | Legitimate Interests |
| Send optional updates (if opted in) | Consent |
| Comply with tax, accounting, and legal obligations | Legal Obligation |
We do not sell or rent personal data.
3. How We Collect Personal Data
- You browse pages on our Site.
- You contact us via email or contact form.
- You engage us for a project and share materials.
- You opt in to receive updates or writings.
4. Data Sharing and Transfers
Personal data is processed by Underscre. We share data only where necessary and limited to service delivery or legal requirements.
- Service Providers: Email and communication tools, payment processors (PayPal, Payoneer), and cloud storage providers.
- Legal Requirements: Where required by law, regulation, or court order.
- Business Transfers: In a merger/acquisition context, with notice where applicable.
International Transfers: Underscre operates from Kenya. If you are located elsewhere, your data may be transferred to and processed in Kenya.
5. Your Rights
| Right | What It Means |
|---|---|
| Access | Request a copy of personal data we hold. |
| Rectification | Correct inaccurate or incomplete data. |
| Erasure | Request deletion, subject to legal exceptions. |
| Restriction | Ask us to limit processing in specific circumstances. |
| Data Portability | Request a machine-readable copy where applicable. |
| Objection | Object to processing based on legitimate interests. |
| Withdraw Consent | Withdraw consent at any time where consent is the legal basis. |
To exercise these rights, contact us at support@underscre.com. We respond within 30 days (identity verification may be required).
6. Data Security
- Encryption: The Site uses HTTPS/SSL.
- Access Controls: Data access is limited to authorized personnel on a need-to-know basis.
- Secure Storage: Reputable storage providers with established security standards are used.
No online transmission method is 100% secure.
7. Retention Period
- Project Data: Up to 3 years after completion, then securely deleted unless retention is required.
- Contact Data: Retained while there is an active relationship; may be deleted after 5 years of inactivity.
- Financial Records: Retained for 7 years for tax/compliance purposes.
Earlier deletion requests are handled subject to legal exceptions.
8. Cookies
The Site may use cookies and similar technologies to support core functionality and understand usage.
| Type | Purpose |
|---|---|
| Strictly Necessary | Essential security and navigation behavior. |
| Performance/Analytics | Understand usage patterns with privacy-aware metrics. |
| Functionality | Remember selected preferences where applicable. |
You can control cookies through browser settings.
9. Changes to This Privacy Notice
We may update this Notice from time to time. The latest version is always posted on this page with an updated effective date.
10. Contact Information
If you have questions about this Privacy Notice, please contact us:
Underscre
Email: support@underscre.com